Why won't my presentation download?

If your presentation won't download or you are running into errors when attempting to download, please try the below steps to initially troubleshoot:

Browser Extensions

1. Open up your Beautiful.ai dashboard in an Incognito window and give this another try
2. If you don't experience any issues in the Incognito window, return to your regular browser window, disable your extensions, and try one more time

Clearing Cache

If that didn't do the trick, or you don't have any extensions installed, quickly clearing your Beautiful.ai cache may help:

1. Find the relevant instructions for your browser here: Clear Cache
2. Be sure to uncheck Browsing history and Cookies and other site data, and set the Time Range to All Time:
3. 
4. Refresh your browser window to see if the behavior has improved.

Next Steps

If the steps above did not help, please send an email to support@beautiful.ai with the following information:

1. A link to the presentation experiencing the issue. If there are multiple presentations, please send along all links.
2. The presentation export type i.e. is this an editable PPT or PDF etc?
3. Browser type.
4. Any screenshots of the error messages you're receiving (if applicable). 

5. A screenshot of your Dev Console to help our engineers further troubleshoot. To obtain a screenshot of your Dev Console, please follow these directions:
   
   Reproduce the issue by DESCRIBE_REPRO

   Once the issue occurs, open your browser's dev console with these instructions: Finding your browser's dev console

   View the Console tab

   Take a screenshot of your full browser window