Billing and Support Inquiries: How to Contact Support for Billing or Product Questions

Need help with your Beautiful.ai account, billing, or product experience? Our Support team is here to help.

Contact Support by Email

You can email Beautiful.ai Support at:

support@beautiful.ai

Our support hours are Monday through Friday, 8:00 AM to 6:00 PM PT.

Contact Support by AI Chat 

You can also get help through our AI chat, available on the Beautiful.ai website and Help Center.

AI chat is a great place to start if you have a quick question. It can also help route your request to our Support team. If your inquiry needs a follow-up, our team will email you back within 1 business day using the email address you provide.

Tips for Faster Billing Support

For billing questions, please contact us using the email address associated with your Beautiful.ai account whenever possible.

If you are not sure which email is connected to the account, please include any details that can help us locate it, such as:

  • Invoice or receipt number
  • Last four digits of the card on file
  • Zipcode 
  • Expiration date
  • Date and amount of purchase
  • Billing name or company name

Please do not send full credit card numbers.

Tips for Product Questions or Technical Issues

If you have a product question or are running into an issue, please include as much helpful context as possible so our team can review it quickly.

Helpful details include:

  • A link to the presentation
  • Screenshots or screen recordings
  • Any error messages you saw

The more context you share, the faster we can investigate and point you in the right direction.

We’re Here to Help

Whether you have a billing question, need help with your account, or are troubleshooting a product issue, Beautiful.ai Support is happy to assist.

For the fastest help, start with AI chat or email us at support@beautiful.ai.

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