Customer journey maps give insight into how your customers interact with your brand throughout the sales process. They show what actions your users take before, during, and after conversion, often with the help of timeline-esque visuals. Each action is displayed as a part of a story which makes it easy to plan out your brand touch-points as well as empathize with your users.
Use Beautiful.ai’s customer journey map templates to showcase your customer’s story in simple, sleek layouts. Creating a customer journey is a fundamental first step to determining precisely when and where your brand should interact with your target audience. Building one will allow you to curate your brand touch-points so that each interaction an individual has with your brand is positive and memorable.
Journey Slide Properties
Properties in Action
Milestone Style
- You can customize the style of the milestones depending on what you'd like! For the 'Icon' style, you can either choose from our library of icons or upload one of your own.
Milestone Colors
- Change the colors of your milestones with the colors available for your chosen theme.
Show Start Marker
- You can choose to toggle 'Show Start Marker' off or on depending if you'd like to create a starting point for your journey.
Show End Marker
Additionally, you can choose to show and end marker for your journey as well as choose the color for your end marker depending on your chosen theme colors.
Use Cases:
- Visualize customer behavior
- Understand your sales process
- Identify barriers to conversion
- Differentiate your user personas
Comments
Article is closed for comments.