Troubleshooting For Desktop Player

If you're running into an issue where your data isn't syncing or if your presentations aren't loading, try the steps below:

1. Reset your app Data
   
   -- Click on the desktop player menu options and select Help>Troubleshooting>Reset App Data? This should cause your account to log out of the application. 
   
   
   
   
2. Uninstall and reinstall the desktop player app
   
   -- After the app is uninstalled, you can download it again using these articles:
   
   Mac Installation
   Windows Installation
   
   
3. If you're still having an issue, email support@beautiful.ai