Google Error: "This app is blocked"

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9 comments

  • Justin Roberts

    The majority of us do not have a Google Workspace Admin. How do we fix this issue without this? 

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  • Fatima Sbeih

    Hi Justin--We're working with the Google team to fix this globally and I'm hopeful it should be all set in a few weeks. Users who currently run into this are those who are part of an org that has strict workspace settings. 

    In the meantime, if you are exporting to google slides, the workaround would be to Export to Powerpoint and then import that into GS. If you see this issue when using charts, manually pasting in the data should work until the Google team approves our integration. 

    I'm sorry for the inconvenience this is causing you and all our users who hit this. I'll be sure to update this thread once we hear back from Google. 

    Cheers, 

    Fatima, Director of Customer Success @ Beautiful.ai

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  • Jeremy Wilkins

    Following and patiently waiting for this to be fixed.

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  • Kris Dunn

    Same issue here.  Need to export into personal google drive but there is no ability to access any admin console within personal gmail/drive settings. 

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  • Wee Khim Lee

    I have the same issue. When I look into my personal account it also says 'this app is secured by Cross-Account Protection' and that the app needs 'to participate in Cross-Account Protection'. Is that the reason why? Would be great to know when this issue would be resolved as I would really like to be able to make changes, in Google slides on my personal account, to files I created in Beautiful.ai.

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  • Fatima Sbeih

    Hi @Wee Khim Lee--can you send me a screenshot of the error that you're seeing? support@beautiful.ai 

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  • Krista Marvin

    I am using my personal laptop on my personal network at home and am getting this message as well when I try to export to my personal google drive/slides.

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  • Jeremy Wilkins

    Still waiting.

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  • Stef Heisel

    Hey Fatima Sbeih,

    I stumbled upon your tutorial while wrestling with a persistent "This app is blocked" issue. 

    Speaking from experience, these Google Workspace intricacies can be a labyrinthine ordeal. But your step-by-step guide is a beacon of clarity amidst the darkness.

    One piece of advice I'd like to add is to ensure that your Google Workspace Admin is someone who's well-versed in these settings. It can be a lifesaver in resolving such issues swiftly. If you're the admin yourself, take a deep breath, and don your Sherlock Holmes hat :) For example, in my entire tenure at Andersen, we never had a single problem with it, and that's because we had a really cool techie in the admin seat. Thanks to him, everything ran smoothly, so a top-level tech is one of the keys to success in a smooth Google Workspace experience.

    In my case, updating Beautiful.ai to "Trusted" was the silver bullet. Once I did that, the error vanished into thin air, like a magician's trick. So, here's to your fantastic guide and to hoping that others find it as helpful as I did. 

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